Do I need to buy insurance?
Please note that Outer Space does not insure the contents of units. Outer Space accepts NO LIABILITY for loss of or damage to the goods belonging to renters. We strongly urge renters to purchase separate insurance for coverage of goods. Please contact your insurance broker to ensure that your possessions are adequately covered.
Can I pay for my storage unit rental time in advance?
Yes. At the time of payment, simply let us know how long you want to rent your unit for and we will calculate the cost for you.
We offer a 5% discount on 6 month rental pre-payments and a 10% discount when you pre-pay for 1 year.
Can I access my unit in the evening?
Yes. The Outer Space premises are well lit, safe and secure so you can feel comfortable visiting any time of day or night.
We have extensive regular hours and can provide 24hr access upon request.
Will you help me move my belongings into the units?
No. You must bring adequate help to move your belongings into your units. However, a hand truck and trolleys are available on site to help you move your belongings. All equipment must be returned promptly for use by other customers.
Do I need to buy a lock?
No, you do not need to buy a lock – we provide locks as a courtesy to all customers.
How much notice do I have to give when I want to vacate my unit?
We require 30 days notice.
Is Outer Space Storage Environmentally-Friendly?
Yes, we are an environmentally-friendly company. We use LED lighting managed by motion sensors and are regulated for “dusk-to-dawn” use.
We also provide paper shredding services upon request.
Is smoking permitted in the Outer Space facilities?
No. Outer Space is a 100% NON-SMOKING environment. Smoking is not permitted anywhere on the premises, including the parking lot, units, or offices.
Do you have packing and moving supplies?
Packing supplies are available for purchase including:
- 2 and 4 cubic foot boxes
- Wardrobe boxes / hanger bars
- Bubble wrap
- Packing tape
How secure is Outer Space?
Our state of the art security system protects your belongings and all of our units with 24/7 surveillance cameras. Our team ensures that surveillance equipment is working at all times and recording all activity clearly to ensure our premises are safe and secure.
What items are NOT PERMITTED in the storage units?
Items not permitted to be stored in the units include all flammable, corrosive or explosive materials. This includes gasoline, paint, dynamite, turpentine, antifreeze, firearms and ammunition. If you are unsure if your items are permitted, please contact us.
Are pets and children allowed on the premises?
To ensure the cleanliness of our facilities and to ensure the safety of everyone on the premises, PETS ARE NOT ALLOWED. Outer Space facilities are not child-proof, so we do request that you look after your children. Note: Pest control measures are used within and around the facility which might prove harmful to small children or pets if touched or ingested.
Are your units treated for pests?
Outer Space Storage is proudly pest-free. We use a third party professional pest control company that regularly inspects our facilities. The pest control company provides us with an update and recommends measures to stop any potential issues before they occur.